Terms of service

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with ICEBREAKER Nordic ApS (hereinafter referred to as “we”, “us” or “ICEBREAKER Nordic”) at www.icebreakernordic.com (hereinafter referred to as icebreakernordic.com).

By using icebreakernordic.com, you agree to be bound by following the terms and conditions. Please make sure you have read and understood the terms and conditions before placing an order.

If you have any questions regarding our terms or policies, please contact us:

ICEBREAKER NORDIC ApS
Algade 38, 3 9000 Aalborg, Denmark
VAT number: DK42314269
Phone: (+45) 42 909 800
E-mail: support@icebreakernordic.com

We have the right to revise and amend these terms and conditions from time to time. Any contract will be subject to the policies and terms of sale in force at the time that you order products from us, unless any change to those policies or these terms of sale is required to be made by law or governmental authority.

You can enter your payment details at the time you place your order using a valid credit or debit card. We accept payment with the following cards: VISA, VISA Debit, VISA Electron, MasterCard and Maestro. There are no surcharges for payments made with these credit cards. We also accept payment from your PayPal account. When you place an order, the total payment will be reserved on your account.

All payments are encrypted with SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with the Danish payment service provider Epay.dk, who handles payments for purchases made on our website. Note that the page where you provide your payment information looks different from the rest of the shop. This is due to the requirement from epay.dk that the page must be secure, and the information encrypted.

All prices include 25% Danish VAT.

We ship to US + EU. Delivery time and price vary depending on the destination of your order. Usually, a delivery takes 3-9 business days. You can track your delivery with the track and trace link which will be sent to your mail after you have purchased a product. We cannot guarantee local delivery conditions, therefore we cannot provide a guaranteed delivery time.

We insure all shipments against loss and damage while they are in transit from ICEBREAKER Nordic ApS, but as soon as the shipment has been signed for at the agreed delivery address, the insurance will lapse, and you will be responsible for looking after the products. If your package is damaged upon arrival, we recommend that you make a note that you have received a damaged package when signing for the shipment.

Seller shall not be held responsible for any direct or indirect loss caused by any delay or failure in delivery due to buyer’s performance or for any occurrence or contingency beyond sellers reasonable control, including buyers own action, neglect or any other circumstance beyond sellers control including but not limited to acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labour disputes, riots, earthquakes, floods, explosions or other acts of nature.

According to The Danish Sale of Goods Act, ICEBREAKER Nordic offers a two-year warranty from the date of delivery if the goods purchased hereunder do not conform in all material respects to our specifications for such goods and are free from material defects in workmanship, material, and design under normal use. The warranty does not cover any direct or indirect loss caused by delay or damage resulting from your misuse, negligent handling, lack of reasonable maintenance and care, accident or abuse or any other defect beyond our control. If you want to submit a claim, please contact our customer support, and describe your claim as detailed as possible along with your order number.

If our support accepts your claim, you will receive an RMA-number which must be enclosed when you return the product. If you send your claim to us before receiving a RMA-number, you are responsible for paying the return costs. If your claim is accepted, we can resolve the claim by replacing or repairing the damaged product, or by giving a partial or full refund of your purchase depending on your claim.

You can send your claims to:

ICEBREAKER Nordic ApS
Algade 38, 3
DK- 9000 Aalborg

If, you regret your purchase at icebreakernordic.com, you can return your products within 14 days from the delivery date. When using your right to return products, you must contact our customer support and notify them. Furthermore, you must fill out the return product form which was attached to your order confirmation and send to our customer support. You cannot regret your purchase by refusing delivery of the order without giving notice to our customer support. No later than 14 days after notifying our customer support of your wish to return your purchase, your order must be returned to us.

If you use your right to return products, the shipping and return costs will be at your own expense. You will be liable for any deterioration in the product’s value that is due to handling other than what is necessary to determine the products’ nature, characteristics, and method of functioning. If, you have filled or frozen the ICEBREAKER, your right to return becomes void. Since the product’s packaging is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned. Goods returned with cash on delivery will not be accepted.

We will refund your return order to the credit card used to pay your order unless anything else has been agreed. We will refund your return order no later than 10 days after receiving it.

Return address:

ICEBREAKER Nordic ApS
Algade 38, 3
DK- 9000 Aalborg

By using our website, icebreakernordic.com, you accept that ICEBREAKER Nordic ApS handles your personal data according to the following privacy policy. If you do not accept our privacy policy, you should not use our website. We take a great deal of care in ensuring that information which is obtained about you is treated appropriately.

Personal data

You can access our websites without giving us your personal information. However, ICEBREAKER Nordic ApS needs personal information when you make a purchase, sign up for our newsletter or contact our support.

What personal data do we collect and use?

We collect personal data when:

• You make a purchase
• You send us a request, complaint or feedback
• You give us personal data via our website or in other ways

ICEBREAKER Nordic ApS only collects personal data which is needed to provide the service you request.

When you are ordering on icebreakernordic.com, we will process transaction-related personal data, such as your first and last name, mailing and shipping address, phone number, email address. Credit Card details are processed and handled by Epay, who encrypts all transactions with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information transmitted during the transaction.

Who has access to your personal data?

ICEBREAKER Nordic ApS use your data to process your requests. We never pass on, sell, or swap your data for marketing purposes to third parties outside our company. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents regarding the delivery of goods, media agencies for distribution of newsletter and credit reference. In order to improve our services on icebreakernordic.com we use Google Analytics, which keeps statistics of the overall use of our website. When using our website, you also accept Google Analytics privacy policy (link)

In case of fraud or credit card abuse, we may give personal data to authorities who handles investigations of this.

Where is my personal data stored?

We store all personal data in our secured system if you use our services. If, you stop using our services, we will store your personal data for up to 5 years. Hereafter, we will delete all your personal data. If, you would like us to delete your personal data before, you can contact our customer support. We store all personal data according to Danish law and in a secure server, which can only be accessed with our authorisation.

Access to personal data

You can always contact our customer support if you want to:

• Change your personal data
• Want us to remove your personal data from our system
• If you do not want us to use your personal data for promotional purposes.

Contact support@icebreakernordic.com if you want to know which data we have stored, or you wish to make changes regarding this.

We use cookies on icebreakernordic.com and on other domains owned by ICEBREAKER Nordic ApS to improve our websites and your experience on them. By browsing on our websites, you accept our cookie policy.

What are cookies?

Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect information. However, when it is read by a server via a web browser it can help a website deliver a more user-friendly service. Cookies are not harmful to your devices nor do they contain virus.

What cookies do ICEBREAKER Nordic ApS use?

We use two types of cookies:

• Session cookies: are only stored until you close your browser
• Persistent cookies: Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months.

We use these cookies to remember:

• Your language choice.
• Your shopping cart and shopping options.
• What products you view and buy on icebreakernordic.com so we can provide you with suggestions
• Your movement on and usage of our sites.
• We do not collect personal data as part of this.
• We collect statistical data, so we can optimize our site.
• Recently used data – to improve performance.
• In case we store personal data in a cookie, the information will be encrypted and thus safe.
• Your overall preferences to improve your shopping experience

Third Parties

We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated.

Third party cookies are used to improve our services, and to provide you with relevant advertisement based on your online behavior.

We use third party cookies from:

• Google Analytics
• Google AdWords
• Facebook
• Klaviyo
  
• Zendesk
• Hotjar

How do I get rid of cookies?

You can delete stored cookies from your browser or block cookies. However, we cannot guarantee an optimal experience without cookies. Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time.

More information If you have any questions or complaint about our policies do not hesitate to contact our support at support@icebreakernordic.com.