Refunds & Privacy Policy

PRIVACY POLICY

By using our website, icebreakernordic.com, you accept that ICEBREAKER Nordic ApS handles your personal data according to the following privacy policy. If you do not accept our privacy policy, you should not use our website. We take a great deal of care in ensuring that information which is obtained about you is treated appropriately.

Personal data

You can access our websites without giving us your personal information. However, ICEBREAKER Nordic ApS needs personal information when you make a purchase, sign up for our newsletter or contact our support.

What personal data do we collect and use?

We collect personal data when:

  • You make a purchase
  • You send us a request, complaint or feedback
  • You give us personal data via our website or in other ways

ICEBREAKER Nordic ApS only collects personal data which is needed to provide the service you request.

When you are ordering on icebreakernordic.com, we will process transaction-related personal data, such as your first and last name, mailing and shipping address, phone number, email address. Credit Card details are processed and handled by shopify enrolled payment options only, who encrypts all transactions with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information transmitted during the transaction.

Who has access to your personal data?

ICEBREAKER Nordic ApS use your data to process your requests. We never pass on, sell, or swap your data for marketing purposes to third parties outside our company. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents regarding the delivery of goods, media agencies for distribution of newsletter and credit reference. In order to improve our services on icebreakernordic.com we use shopify website service tools and Google Analytics, which keeps statistics of the overall use of our website. When using our website, you also accept Google Analytics privacy policy.

In case of fraud or credit card abuse, we may give personal data to authorities who handles investigations of this.

Where is my personal data stored?

We store all personal data in our secured system if you use our services. If, you stop using our services, we will store your personal data for up to 5 years. Hereafter, we will delete all your personal data. If, you would like us to delete your personal data before, you can contact our customer support. We store all personal data according to Danish law and in a secure server, which can only be accessed with our authorisation.

Access to personal data

You can always contact our customer support if you want to:

  • Change your personal data
  • Want us to remove your personal data from our system
  • If you do not want us to use your personal data for promotional purposes.

Contact support@icebreakernordic.com if you want to know which data we have stored, or you wish to make changes regarding this.


COOKIE POLICY

We use cookies on icebreakernordic.com and on other domains owned by ICEBREAKER Nordic ApS to improve our websites and your experience on them. By browsing on our websites, you accept our cookie policy.

What are cookies?

Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect information. However, when it is read by a server via a web browser it can help a website deliver a more user-friendly service. Cookies are not harmful to your devices nor do they contain virus.

What cookies do ICEBREAKER Nordic ApS use?

We use two types of cookies:

  • Session cookies: are only stored until you close your browser
  • Persistent cookies: Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months.

We use these cookies to remember:

  • Your language choice.
  • Your shopping cart and shopping options.
  • What products you view and buy on icebreakernordic.com so we can provide you with suggestions
  • Your movement on and usage of our sites.
  • We do not collect personal data as part of this.
  • We collect statistical data, so we can optimize our site.
  • Recently used data – to improve performance.
  • In case we store personal data in a cookie, the information will be encrypted and thus safe.
  • Your overall preferences to improve your shopping experience

Third Parties

We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated.

Third party cookies are used to improve our services, and to provide you with relevant advertisement based on your online behavior.

We use third party cookies from:

  • Google Analytics
  • Google AdWords
  • Facebook
  • Klaviyo
  • Zendesk
  • Hotjar

How do I get rid of cookies?

You can delete stored cookies from your browser or block cookies. However, we cannot guarantee an optimal experience without cookies. Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time.

More information If you have any questions or complaint about our policies do not hesitate to contact our support at support@icebreakernordic.com.

FAQ

The ICEBREAKER Nordic® POP features a sturdy construction made from food-grade ABS, PP, and TPE materials. It is dishwasher safe for easy cleaning. The dimensions of the ice tray are 2.2 inches in length, 4.57 inches in width, and 8.23 inches in height. It has a large 18-cube capacity and a leak-proof design to prevent any meltwater spills.

Yes, the ICEBREAKER Nordic® POP ice tray is dishwasher safe for easy cleaning, ensuring convenience and hygiene.

Yes, the ICEBREAKER® Nordic POP ice tray is lightweight and leak-proof, making it perfect for picnics, outings, and road trips. Enjoy clean and fresh ice wherever you go!

Yes, you have 14 days from the delivery date to return your product if you regret your purchase. Contact our customer support at support@icebreakernordic.com and fill out the provided return product form. We'll provide a free shipping label. Once we receive your return, we'll refund your order within 10 days.

You can reach us a tsupport@icebreakernordic.com. If you have any inquiries or encounter issues with your ICEBREAKE RNordic® POP, please send us an email.